Privacy Policy

This Privacy Policy explains how Awty AB (“Awty”, “we”, “us”, or “our”) collects and uses personal data when you use the Livo mobile app and related services (the “Service”). You can reach us at contact@awty.ai.

We are the controller of your personal data under the EU General Data Protection Regulation (GDPR) and the Swedish Data Protection Act.

1. Who we are

2. What we collect

We only collect what's needed to run the Service.

We do not collect your contacts, health or fitness data, financial data, browsing or search history, precise location outside the Nearby Stores feature, or any data used for advertising.

3. Why we use your data

Where we rely on legitimate interests, those interests are: keeping the Service reliable and fixing bugs; preventing fraud, abuse, and security incidents; ensuring the integrity of our network through measures such as rate limiting and audit logging; enforcing our Terms of Use; responding to legal requests and protecting our rights; and maintaining business continuity. We have performed a balancing assessment and concluded that these interests do not override your rights and freedoms. You can object to processing based on legitimate interests at any time (see section 7), and we will stop unless we have compelling legitimate grounds that override your interests, or the processing is needed to establish, exercise, or defend legal claims.

We do not use your data for advertising, profiling, or automated decision-making that produces legal effects for you.

4. Who we share it with

We share personal data with service providers who help us run the Service. These fall into the following categories:

• Authentication and database — user accounts, data storage
• Cloud hosting — our backend servers
• Analytics and crash reporting — stability and product-usage diagnostics
• App distribution and payments — Apple App Store (subscriptions, Sign in with Apple)
• Identity — Sign in with Google, if you choose it

All providers are bound by written data-processing agreements requiring them to process your data only on our documented instructions and to apply appropriate technical and organizational security measures.

We may also disclose personal data (a) where required by law, valid legal process, or government request; (b) to enforce our Terms or to protect our rights, property, or safety or that of our users or the public; or (c) in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, in which case we will ensure that your data continues to be protected under this policy or with equivalent protections.

We do not sell your personal data. We do not share it for advertising.

5. International transfers

Some of our providers are located outside the European Economic Area, primarily in the United States. Where that is the case, transfers are covered by the European Commission's Standard Contractual Clauses or an equivalent transfer mechanism permitted under the GDPR.

6. How long we keep it

• Account data and app content — until you delete your account, or until we have been unable to reach you for billing or service communications for a prolonged period
• Subscription and billing records — 7 years, as required by the Swedish Accounting Act (bokföringslagen 1999:1078, 7 kap. 2 §)
• Crash and diagnostic data — for a limited period needed to identify and fix issues, then deleted or aggregated
• Support correspondence — for as long as needed to handle your request and for a reasonable period afterwards
• Backups — reasonable backup and archival copies may persist for a limited period after deletion in the ordinary course of our operations

7. Your rights

Under the GDPR you have the right to:

• access a copy of the personal data we hold about you
• rectify data that is inaccurate or incomplete
• delete your account and associated personal data
• port your data to another service in a structured, machine-readable format
• object to or restrict processing based on our legitimate interests
• withdraw consent for location, camera, or photo access at any time in iOS Settings

To exercise any of these rights, email contact@awty.ai. You can delete your account at any time directly in the app: Profile → Account Settings → Delete Account.

If you believe we have handled your data unlawfully, you may lodge a complaint with the Swedish data-protection authority, Integritetsskyddsmyndigheten (IMY) — imy.se — or with the supervisory authority in the EU country where you live.

8. Children

The Service is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child under 13 has provided us with personal data, contact us at contact@awty.ai and we will delete it.

9. Security

We use commercially reasonable technical and organizational measures to protect your personal data, including encryption in transit, access controls, and regular review of our providers' security practices. No internet service can be guaranteed fully secure; if a security incident affects your data, we will notify you and the relevant authorities where required by law.

10. Changes to this policy

We may update this policy from time to time. The updated version will be posted at livocore.com/privacy with a new effective date. For material changes we will notify you in the app or by email at least 30 days before they take effect.

11. Contact