Terms of Use

These Terms of Use (“Terms”) govern your use of the Livo mobile application and related services (together, the “Service”) provided by Awty AB, Gullmarsvägen 10, 12140 Johanneshov, Sweden (“Awty”, “we”, “us”, or “our”). You can reach us at contact@awty.ai.

These Terms are a binding agreement between you and Awty. By creating an account, starting a subscription, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms supplement Apple's Licensed Application End User License Agreement. If you install the Livo app from the Apple App Store, Apple's standard Licensed Application End User License Agreement (the “Apple EULA”) also applies to your use of the app and continues in force. Where these Terms and the Apple EULA differ, the Apple EULA controls as between you and Apple, and these Terms control as between you and Awty with respect to the Service.

1. The Service

Livo is a grocery-shopping assistant built for the Swedish market. It lets you build and share shopping lists, scan product barcodes, compare prices across Swedish grocery stores, and discover deals at stores near you. Product and price data are populated for Sweden; outside Sweden, the nearby-stores feature will not return results.

We may add, change, or remove features at any time, including in response to technical, operational, legal, or commercial considerations. If a change significantly reduces the core functionality of the Service that you have paid for — meaning the primary features described in this section — we will notify you on a durable medium (by email) reasonably in advance of the change taking effect. You may terminate the affected subscription free of charge within 30 days of receiving that notice, or within 30 days of the change taking effect (whichever is later), and receive a prorated refund for the unused portion of your current billing period by contacting us at contact@awty.ai. This termination right does not apply where we continue to make the unchanged version available to you at no additional cost.

2. Eligibility

The Livo app carries an App Store content rating of 4+, meaning its content is suitable for users of any age. That rating is separate from the minimum age required to hold an account and accept these Terms.

To create an account and use the Service, you must be at least 13 years old. If you are between 13 and 18 (or the age of majority in your country, whichever is higher), you represent that you have permission from a parent or legal guardian. Children under 13 may use the app only on a device controlled by, and under the supervision of, a parent or legal guardian who has accepted these Terms on the child's behalf and who is the account holder.

The 13-year minimum exists because the Service requires an account, processes personal data, and offers paid subscriptions. The Service is not directed at children under 13 and we do not knowingly collect personal data from them. If you believe a child under 13 has provided us with personal data without appropriate consent, contact us at contact@awty.ai and we will delete it. See the Privacy Policy at livocore.com/privacy for full details.

3. Your account

To use the Service you must create an account. You can sign in with:

• email and password,
• Sign in with Apple, or
• Sign in with Google.

You are responsible for keeping your credentials secure and for all activity on your account. Notify us at contact@awty.ai immediately if you suspect unauthorized access.

You may delete your account at any time via Profile → Account Settings → Delete Account in the app, or by emailing contact@awty.ai. Deletion is self-service and covers all personal data described in the Privacy Policy. If you signed in with Apple, we revoke the Apple authorization token on your behalf as part of deletion.

4. Subscriptions and billing

4.1 Plans and prices

Livo offers the following auto-renewing subscription plans, purchased through the Apple App Store:

Prices are in Swedish kronor (SEK) and include applicable VAT. Prices in other territories may differ and are shown at the point of purchase in the App Store.

4.2 Free trial

Eligible new subscribers receive a 14-day free trial. You will not be charged during the trial. The trial converts to a paid subscription at the end of the trial period unless you cancel at least 24 hours before it ends. Trial eligibility is determined by Apple's subscription rules.

4.3 Auto-renewal

Your subscription renews automatically at the end of each billing period at the then-current price unless you cancel at least 24 hours before the end of the current period. The renewal charge is made to your Apple ID payment method.

4.4 Cancellation

Cancel anytime at no cost:

iOS Settings → [your name] → Subscriptions → Livo → Cancel Subscription.

Cancellation takes effect at the end of the current billing period; you keep access until then. Uninstalling the app does not cancel your subscription.

4.5 Refunds

All subscription purchases are made through and handled by Apple. Refund requests are processed by Apple under Apple's refund policies at reportaproblem.apple.com. We do not directly process refunds for App Store purchases. Where applicable Swedish or EU consumer law grants you a refund right that Apple's process does not address, contact us at contact@awty.ai so that we can handle your request.

4.6 Right of withdrawal (EU/EEA consumers)

Under the EU Consumer Rights Directive and the Swedish Distance Contracts Act (lag (2005:59) om distansavtal och avtal utanför affärslokaler), you normally have a 14-day right to withdraw from a distance contract without giving reasons. By starting the free trial, or (if you subscribe without a trial) by starting your paid subscription and using the Service during the 14-day withdrawal period, you expressly request that performance of the Service begin immediately and acknowledge that you lose the right of withdrawal once performance has begun. Your statutory rights under Swedish and EU consumer law are not otherwise affected.

4.7 Price changes

We may change subscription prices. For current subscribers, advance notice will be provided in accordance with Apple's subscription rules and applicable law, and the new price will apply only to subsequent billing periods. Where Apple's flow requires your consent to a price increase, your subscription will not auto-renew at the new price unless you opt in. You may cancel before the change takes effect.

5. Acceptable use

You agree not to, and not to attempt or permit others to, do any of the following — including, without limitation:

• use the Service to break the law or violate anyone else's rights;
• reverse engineer, decompile, disassemble, or attempt to derive source code or underlying data structures from the app, except to the extent such activity is expressly permitted by applicable law (including, where applicable, for interoperability purposes under Directive 2009/24/EC);
• interfere with, disrupt, overload, or probe the Service or the servers and networks that host it;
• scrape, crawl, harvest, cache, or systematically extract data from the Service, whether manually or by automated means;
• access the Service through any automated means, bot, or script except through functionality we expressly provide;
• resell, sublicense, rent, lease, or commercially exploit the Service or any data obtained through it;
• upload content you do not have the right to upload, or content that is unlawful, abusive, deceptive, or infringes intellectual property or privacy rights;
• use the Service, or any data obtained through it, to build a competing product or service, or to train, fine-tune, evaluate, or benchmark any machine-learning or artificial-intelligence model or dataset;
• circumvent any access, usage, or security limitation in the Service;
• engage in any other conduct that breaches applicable law or the rights of Livo, our users, or third parties.

We may, in our discretion and without prior notice where circumstances require, restrict, suspend, or terminate your access to the Service if you materially breach these Terms or if continued access creates risk to Livo, our users, our providers, or third parties.

6. Your content

You retain all rights to the shopping lists, notes, photos, and other content you upload to the Service (“Your Content”). You grant Awty a worldwide, non-exclusive, royalty-free licence to host, store, transmit, and display Your Content solely to operate the Service for you. This licence ends when you delete the content or your account, except (i) for reasonable backup, archival, or security copies held for a limited period in the ordinary course of our operations, (ii) for de-identified or aggregated data that cannot reasonably be used to identify you, and (iii) to the extent retention is required by law.

You are responsible for Your Content. Do not upload anything you do not have the right to share.

7. Price and store data

Store names, locations, and pricing data shown in the Service are provided for general informational and price-comparison purposes only. Prices and availability change frequently. We do not warrant that any price, availability, promotion, or store detail is accurate, complete, current, or free from error. You should not rely on information shown in Livo as a substitute for in-store pricing or as the basis for any financial or purchasing decision. To the maximum extent permitted by law, Awty is not responsible for any loss arising from reliance on such information. Always confirm the final price at the point of sale.

8. Third-party services

The Service depends on third-party providers in categories such as app distribution and payments (including Apple), identity (including Sign in with Apple and Sign in with Google), cloud hosting, authentication and database, analytics and crash reporting, and related infrastructure. Your use of those services is additionally subject to their own terms and privacy policies. We are not responsible for third-party services or their availability. See the Privacy Policy for further information on the categories of providers we use.

9. Intellectual property

The Livo name, logo, app, website, and all associated software and content (other than Your Content and third-party materials) are owned by Awty AB or its licensors and protected by copyright, trademark, and other laws. We grant you a limited, personal, non-transferable, non-sublicensable, revocable licence to use the Service for its intended purpose while you comply with these Terms. No other rights are granted.

10. Apple-specific terms (Licensed Application)

This section applies to your use of the Livo app downloaded from the Apple App Store. Awty is the “Licensor” of the Licensed Application; Apple is not a party to these Terms.

(a) Acknowledgement. You and Awty acknowledge that these Terms are concluded between you and Awty only, and not with Apple. Awty — not Apple — is solely responsible for the Licensed Application and its content.

(b) Scope of licence. The licence granted for the Licensed Application is limited to a non-transferable licence to use the Licensed Application on any Apple-branded product that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.

(c) Maintenance and support. Awty is solely responsible for providing any maintenance and support services in connection with the Licensed Application, to the extent required by these Terms or by applicable law. Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Licensed Application.

(d) Warranty. Awty is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the Licensed Application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of the Licensed Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Awty.

(e) Product claims. You and Awty acknowledge that Awty, not Apple, is responsible for addressing any claim by you or any third party relating to the Licensed Application or your possession or use of it, including but not limited to (i) product-liability claims, (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer-protection, privacy, or similar legislation, including in connection with the Licensed Application's use of HealthKit and HomeKit frameworks (not used by Livo).

(f) Intellectual property rights. In the event of any third-party claim that the Licensed Application or your possession and use of it infringes that third party's intellectual property rights, Awty — not Apple — will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.

(g) Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a “terrorist supporting” country; and (ii) you are not listed on any US Government list of prohibited or restricted parties.

(h) Third-party beneficiary. You and Awty acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

(i) Contact. For complaints, questions, or support requests relating to the Licensed Application, contact Awty at contact@awty.ai. Do not contact Apple.

(j) Developer name and address. The Licensed Application is licensed to you by Awty AB, Gullmarsvägen 10, 12140 Johanneshov, Sweden. Questions, complaints, or claims relating to the Licensed Application must be directed to Awty at contact@awty.ai.

(k) Third-party terms of agreement. You must comply with all applicable third-party terms of agreement when using the Licensed Application — including, for example, your wireless data service agreement when using cellular features, and your Apple ID and Apple Media Services terms when making purchases through the App Store.

11. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, or uninterrupted or error-free operation. No statement made by Awty, on the Service, on the livocore.com website, or in marketing materials constitutes a warranty unless it expressly and unambiguously uses the word “warranty.” We do not warrant that price or store data is accurate, complete, or up-to-date, or that the Service will meet your particular requirements.

Nothing in these Terms limits any warranties or statutory rights you have as a consumer under mandatory law (including Swedish consumer law), which continue to apply in full.

12. Limitation of liability

To the maximum extent permitted by applicable law:

• Awty is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Service or these Terms, whether based on contract, tort, or any other legal theory, and whether or not we have been advised of the possibility of such damages.
• Awty's total aggregate liability arising out of or in connection with the Service or these Terms is limited to the greater of (a) the amount you paid us for the Service in the 12 months preceding the event giving rise to the claim, and (b) 1,000 SEK.

The limitations in this section do not apply to, and nothing in these Terms excludes or limits, our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) our gross negligence or intentional misconduct; (iv) your statutory rights under konsumentköplagen (2022:260) and other mandatory Swedish or EU consumer-protection law; or (v) any other liability that cannot lawfully be limited or excluded. If you are a consumer, your mandatory statutory rights continue to apply in full.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if continued provision of the Service would expose us to a credible risk of legal liability, or if we discontinue the Service. We will give reasonable notice where practical. On termination, the following provisions survive: §6 (the licence you grant us, to the extent needed for us to comply with law or operate reasonable backups), §7 (price and store data disclaimer), §9 (intellectual property), §10 (Apple-specific terms, including Apple's rights as third-party beneficiary), §11–12 (disclaimers and limitation of liability), §14–17 (changes, governing law, disputes, and miscellaneous), and any other provisions that by their nature should survive.

14. Changes to these Terms

We may update these Terms where we have a valid reason to do so — for example, changes in applicable law or regulatory requirements, changes in tax treatment, changes to third-party services we depend on, technical or security improvements, new or changed features, or adjustments to our pricing or business model. The updated version will be posted at livocore.com/terms with a new effective date. For changes that materially affect your rights or obligations, we will notify you by email or in the app at least 30 days before they take effect. If you do not accept the updated Terms, you may cancel your subscription and stop using the Service before they take effect, free of charge, and (if applicable) receive a prorated refund of the unused portion of your current billing period by contacting us at contact@awty.ai; no further use will be taken as acceptance. If you continue to use the Service after the effective date without objecting, this constitutes acceptance of the updated Terms for use going forward. Non-material updates (such as typographical corrections, clarifications, or updates to contact details) may take effect without the 30-day notice.

15. Governing law

These Terms are governed by the laws of Sweden, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection laws of your country of residence continue to apply where they grant you stronger rights.

16. Disputes

16.1 Swedish courts

Subject to Section 16.2, disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the Stockholm tingsrätt (Stockholm District Court) as the court of first instance.

16.2 Consumer options

If you are a consumer, nothing in this section prevents you from bringing proceedings in the courts of the country where you live, or from relying on mandatory consumer-protection laws.

• Sweden — Allmänna reklamationsnämnden (ARN): Swedish consumers may refer disputes to ARN at arn.se.
• Elsewhere in the EU/EEA: you may use any out-of-court dispute-resolution body recognized in your country of residence. Our contact email for consumer-dispute correspondence is contact@awty.ai.

17. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and the Apple EULA, are the entire agreement between you and Awty regarding the Service.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided your rights are not materially reduced.

Notices. Notices to Awty must be sent to contact@awty.ai. Notices to you may be sent to the email on file for your account or shown in the app.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control (including outages of third-party services we depend on).

Language. These Terms are provided in English. A Swedish translation may be provided for convenience; in case of conflict, the English version controls, except where mandatory Swedish consumer law requires otherwise.

18. Contact

Email: contact@awty.ai
Website: livocore.com